Objectives of this role:

• Identify, track, manage, and investigate delinquent customer accounts
• Work closely with customers to negotiate payment arrangements
• Cultivate working relationships with customers, guiding them through the repayment process
• Follow up with customers to ensure payments are made in a timely manner
• Use databases to monitor and update outstanding accounts
• Keep records of all customer communications to build individual debtor cases

Key Responsibilities:

• Identify customers with outstanding debts
• Contact and track debtors, encouraging timely repayment
• Handle customer questions, complaints, and inquiries
• Create and implement debt collection courses of action
• Negotiate specific payment plan arrangements with debtors
• Investigate discrepancies to resolve outstanding customer accounts

Qualifications:

• Bachelor\'s degree in a related field (Finance, Business, or a similar discipline) is preferred.
• Proven experience in collections and recovery management, with a minimum of 1-2 years of relevant experience.
• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Experience working in a deadline-driven environment
• Account management experience

Why Join Cloud Data Private Limited

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• A collaborative and supportive work environment.
• A chance to be a part of a forward-thinking organization in the financial industry.