Finja is on the hunt for a Call Center Manager who can lead the team to increase sales and improve service quality. The incumbent must be an organized, reliable and results-driven professional with an Entrepreneurial mindset. He/She must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

This is a strategic position and the goal is to do everything possible to attain goals and achieve great results for Finja paired with outstanding rewards.

Responsibilities:

• Lead the team of representatives for selling digital loans
• Lead and supervise the recollection process of the issued loans
• Monitor and improve sales, complaint handling and other procedures
• Develop objectives for the call center’s day-to-day activities.
• Conduct effective resource planning to maximize the productivity of resources
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Prepare reports for different departments or senior management

Required Skills:

• Proven experience as call center manager or similar position
• Must be able to manage complex operations
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability