| Job Title: |
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L2 Customer Support Architect - Remote Work |
| Category: |
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Architects |
| Total Positions: |
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1 |
| Job Location: |
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All Cities |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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4 Years |
| Salary Range: |
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PKR 500,000 to 600,000 per Month |
| Apply By: |
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Apr 22, 2019 |
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| Job Description: |
L2 Customer Support Architect ($60K/year) - Remote Work
We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.
To excel in this position you will need to:
- Have a Bachelor’s degree or equivalent
- Have perfect spoken and written English
- +4 years as a front-line agent supporting software products
- Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)
Demonstrate an intermediate to advanced understanding of the following:
- Windows or Unix/Linux Server
- Network and Web servers
- SQL Queries
- SSH/Sudo Commands
- SharePoint - Intermediate
- Active Directory/SSO/SAML/LDAP
- Java / JavaScript / CSS / HTML
- Asynchronous Transaction/Event Processes
- Interpret/Understand Monitoring/Graphing Tools
- Analysis of Log Files - Intermediate minimum
- Be a master in troubleshooting, issue tracking, and ticket management
- Be able to write specs/documentation/knowledge base articles
- Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues
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| Company Information |
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Company Name: Crossover Market Inc
Company Description:
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we dont just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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