ROLES & RESPONSIILITIES

Feasibility Management

·         Taking feasibility requests from Sales team for various corporate services and delivering the report after confirmation from the technical teams within committed timeline.

Pre-requisites verification and Record maintenance

·         To complete and verify the pre-requisites shared by Sales teams for the links/circuits/projects.

·         Pre-requisites may include feasibilities, documentations, proposals, payments, SOW, business cases; depending upon nature of deployment.

·         Issuing of Advice Notes and system based order entries containing complete information.

·         Maintenance of aforementioned pre-requisites and deployment details for reporting, billing, after sales support.

E2E coordination for deployment

·         To coordinate with internal and external stakeholders for completing deployment within timelines provided by technical teams.

·         Constant update to customer regarding deployment status

·         Follow up with deployments teams on mails and calls.

·         Taking commissioning from customers.

·         Updation of deployment tracker.

Ensure billing and update billing register

·         Regularly update billing register with the deployments every month.

·         Reporting to concerned revenue team for timely billing of the links/projects commissioned.

·         Monthly/quarterly/biannually billing report sharing with revenue team.

Coordination for after sales support

·         To ensure that data  of each and every important corporate customer is uploaded in CORPWATCH as soon as the new circuit is active

·         To verify the corporate faults completed and declared rectified by technical

·         To visit/coordinate with customer regularly to know his needs regarding priority deployments and schedule deployments accordingly