Globosoft is looking to hire CSR for a USA-based client.

• This position requires work from evening to midnight.
• The ability to multi-task while paying close attention to details is a must.
• The primary function of this position is to receive customer calls and to cost-effectively direct and dispatch vehicles strategically while providing our customers with the best possible service.

Job Requirements:

• Answering calls from various Customers
• Dispatching and maintain contact with drivers throughout the day
• Coordinate and dispatch multiple drivers, as well as being able to readjust to last-minute changes and work to reroute drivers to the scheduling or rerouting of emergency calls
• Build strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
•  Willing to perform other duties during specific campaigns as directed by the supervisor.

Qualifications:

• Excellent English speaking skills (preferable American English)
• Cab or Limo dispatch experience
• Strong work ethic, self-motivated, and very organized
• Strong desire to help people and solve challenging problems

Skills:

• Call Handling, CSR Dispatching, Inbound Calls