• As a role that focuses on completing a project as efficiently and promptly as possible, expect to see any of the following duties and responsibilities in a Project Manager

job description:

• Manage e-commerce functions including, but not limited to, optimizing conversion, supporting acquisition and lead gen efforts, updating site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience
• Oversee the digital customer experience including, but not limited to, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties and managing all post transactional activities
• Responsible for maximizing revenue on site and maximizing upsell/cross-sell/AOV
• Identify, develop, and execute projects that support business goals and initiatives
• Work with e-commerce Digital Director stakeholders to identify the success criteria of
• projects, benchmark KPIs, and measure success against identified KPIs
• Lead development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements
• Lead cross-functional teams on an ongoing basis including stakeholders and team to ensure project success
• Independently ensure the successful implementation of projects including and managing
• timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints
• Keep project plans up to date at all times
• Monitor and measure project processes and activities to identify and communicate
• potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution
• Prepare launch go/no go checklists and create contingency plans
• Where necessary, escalate schedule delays due to issues and risks to e-commerce Digital Head
• When needed, negotiate project priorities and workload with internal stakeholders and team members
• Review performance evaluations for vendors on projects
• Provide direction and coaching to Business Analysts on project team
• Lead in a learning and collaborative environment
• Work with the Marketing Director to ensure marketing and website efforts are aligned and to optimize lead generation
• Perform post project review and lessons learned
• Keep up to date on current e-commerce trends and opportunities.
• Other duties as assigned

Project Manager job qualifications and requirements

A great Project Manager usually has two or more years’ experience, and one or several formal qualifications. A Project Manager job description could include degrees in any of the following fields:

• IT or Computer Science
• Business or Business Administration
• Project Management

Additionally, Project Managers should possess high levels of the below skills to perform well in the role:

• Written and verbal communication skills
• Capacity to manage high stress situations
• Ability to multi-task and manage various project elements simultaneously
• Leadership skills
• Big-picture thinking and vision
• Attention to detail
• Conflict resolution skills