Tryngo Technologies (Pvt.) Ltd. is looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Job Duties and Responsibilities:

• Responsible for installing, configuring, and maintaining the reliable operation of computer systems, network servers, and virtualization while adhering to network and system security standards.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Analyze and isolate hardware and software issues/errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Monitor networks to ensure security, stability and availability to specific users.
• Evaluate and modify system's performance.
• Maintain integrity of the network, server deployment, and security while ensuring network connectivity throughout the LAN/WAN infrastructure.

Required Qualifications and Experience:

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of systems administration, network administration or database administration experience
• System administration and IT certifications in Microsoft, Linux, or other network related fields are a plus
• Working knowledge of Cloud virtualization technologies including but not limited to Azure, AWS, VMWare, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Excellent English communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman's terms and maintain a customer service attitude to all levels of users.

Additional Qualifications:

• Exceptional documentation skills
• Exceptional customer service skills
• Ability to investigate, troubleshoot and resolve complicated technical issues
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving skills
• Excellent written, oral, and interpersonal communication skills
• Ability to communicate ideas in both technical and user-friendly language
• Available to provide 24x7 on-call availability on a rotating basis
• Ability to work within a diverse geographically-distributed team
• Willing to adjust work schedule to accommodate business needs
• Ability to adapt to different cultures with varying degrees of physical living standards, accommodations, and environments