| Job Title: |
|
Call Center Representative / Facilitation Officer |
| Category: |
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Client Services |
| Total Positions: |
|
10 |
| Job Location: |
|
Islamabad |
| Gender: |
|
No Preference |
| Age: |
|
18 to 50 years |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
|
Bachelors from some reputed foreign or HEC-recognized institution and Technical Diploma |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 20,000 to 40,000 per Month |
| Apply By: |
|
Nov 5, 2019 |
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| Job Description: |
- Take inbound calls from taxpayers in FBR Contact Center
- Help taxpayers with issues related to filing of Income Tax, Sales Tax, and FED returns.
- Help taxpayers with issues related to Iris and efbr portals
- Log taxpayers complaints over the phone
- General guidance of taxpayers related to different SOPs
- Respond to emails sent to FBR Helpline
- Any other duty assigned by the management.
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| Required Skills: |
| Work under pressure |
| Company Information |
|
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Company Name: Pakistan Revenue Automation (Pvt) Ltd
Company Description:
Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc.
Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations.
The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.
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